Terms of Service

1. Who may use the Site

You must be at least 18 years old (or the age of majority in your place of residence) to place an order. By ordering you confirm you have authority to enter a binding contract.

The Site is intended for consumers purchasing for personal use. If you buy as a business, tell us at checkout or by email; different terms may apply and consumer-only rights may not apply.

2. Our products

We sell home, family, travel and related essentials as described on each product page. Images, descriptions and any sample or model form part of the information customers rely on; goods must meet the contract and statutory standards. Screen settings can affect perceived colours, but this does not excuse materially inaccurate descriptions or goods.

Availability is shown on product pages. If an item becomes unavailable after ordering, we will contact you and offer the remedy required by law. Any substitute requires your express agreement.

3. Prices and currency

Consumer prices are shown in GBP, including applicable taxes. Standard UK delivery is free on every UK order, with no minimum spend. Any optional paid upgrade and total payable are shown before you place the order. We do not add optional charges without your express agreement.

If we discover an obvious pricing error before accepting your order, we will contact you with the correct price and let you choose whether to proceed or cancel for a full refund. We do not charge a higher price without your agreement. This does not create a right to change an accepted contract unilaterally.

4. How a contract is formed

You can review your basket, delivery information and total before placing an order. Placing an order with an obligation to pay is your offer to purchase. Our acknowledgement confirms receipt; acceptance occurs when we expressly confirm acceptance or despatch the goods.

Before acceptance, we may decline an order for a genuine stock, delivery, obvious pricing or fraud-prevention reason and promptly refund payment taken. After acceptance, we do not have an unrestricted right to cancel or change the contract; your statutory and contractual remedies remain available.

Order information and applicable terms are provided in a form you can keep through our order communications. Contact us if you need a copy.

5. Payment

Payment is taken at checkout via our payment providers (including Shopify Payments and other methods we enable). You warrant that you are authorised to use the payment method supplied.

6. Delivery

We deliver to UK addresses under our Shipping Policy. Standard UK delivery is free with no minimum spend. Published processing is 1-2 working days; typical total delivery is 3-6 working days for mainland England, Wales and Lowland Scotland and 4-8 working days for Highlands, Northern Ireland and UK islands, subject to disclosed product-specific arrangements and the policy's delay information.

We remain responsible for goods until delivery as required by law. A carrier investigation, delayed delivery or event outside our control does not remove cancellation or refund rights.

7. Cancellation, returns and refunds

For most online goods orders you may notify us of cancellation until 14 days after the day of receipt, then have a further 14 days to send goods back. You may inspect goods as you would in a shop. Amizek provides free standard return shipping using our label or arranged collection for eligible returns. Our Refund & Returns Policy explains exceptions, the optional cancellation form and refund deadlines.

Rights for faulty, damaged, incorrect or misdescribed goods are separate and are not limited to the change-of-mind period. Nothing here restricts statutory consumer remedies.

8. Your account and acceptable use

If you create an account, keep your login details confidential. You must not misuse the Site, attempt unauthorised access, introduce malware, scrape content at scale without permission, or use the Site for unlawful purposes. We may suspend access for breach of these Terms.

9. Intellectual property

Site content (including text, branding, logos, layout and images we own or licence) is protected by intellectual property laws. You may not copy, modify or commercially exploit it without our prior written consent, except for personal, non-commercial use incidental to shopping on the Site.

10. Third-party links and tools

The Site may link to third-party websites or tools. We are not responsible for their content, policies or practices. Review their terms before use.

11. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it will happen or was contemplated when the contract was made.

Nothing excludes or restricts liability that the law does not allow us to exclude, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights for goods and services. We do not cap all consumer claims at the purchase price.

These consumer terms cover private purchases. We are not liable under these consumer terms for business losses arising from use for trade or business purposes, subject to applicable law and any separately agreed business contract. Events outside our control do not remove mandatory delivery, cancellation, refund or other consumer remedies.

12. Personal data

We process personal data as described in our Privacy Policy.

13. Complaints and dispute resolution

Email info@amizek.com, phone 07364239524, or write to our registered office with your order reference, the problem and the outcome you seek. We aim to acknowledge within one working day and provide a substantive response within five working days where reasonably possible. Ask for a further review if you remain dissatisfied.

If a consumer complaint cannot be resolved internally, we will give the information about a competent certified alternative dispute resolution provider required by applicable law and tell you whether we are obliged or prepared to use that provider. This does not require you to use ADR or stop you seeking independent advice or bringing a claim.

These terms are governed by the law of England and Wales, subject to mandatory consumer protections applicable where you live. You can bring proceedings in the courts available to you under applicable consumer law, including your local courts where the law permits. No exclusive-court clause removes those rights.

14. Changes to these terms

We may update these terms for future orders. The version provided when you place an order applies to that order, unless a change is required by law or expressly agreed with you. Website browsing does not constitute consent to new charges, marketing or a variation of an existing purchase contract.

15. General

If a provision is unenforceable, the remaining terms continue to apply so far as the law allows. Failure to enforce a right immediately is not a waiver. Nothing here excludes information or representations that form part of your contract by law.

A transfer of our contractual rights or responsibilities must not reduce your consumer rights or guarantees. We will notify you where required and explain any applicable rights. These terms do not impose a blanket restriction on rights you may lawfully transfer.

16. Contact us