FAQ
What is your return policy?
We offer a 14-day hassle-free returns policy. If you're not entirely satisfied with your purchase, simply get in touch with us to arrange a return or exchange. Items must be unused, with tags still attached, and in their original packaging.
Do you offer free UK delivery?
Yes. Amizek offers free UK delivery on orders shipped within the UK.
How do I start a return?
Starting a return is easy. Contact our team via our [Contact page] with your order number and reason for return, and we'll guide you through the process. Items must be unused, in original packaging, and returned within 14 days of delivery.
How long do refunds take?
Once we've received and inspected your return, refunds are processed within 5–10 business days back to your original payment method. You'll receive an email confirmation as soon as your refund has been issued.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay. Our checkout process is secure and encrypted to ensure your safety.
Can I modify or cancel my order after placing it?
Should you need to amend or cancel your order, please get in touch with us as soon as possible. Once the order has been processed, certain changes may no longer be feasible.
Do you have a physical store?
We're an online-only store, which means we can keep our prices competitive and pass the savings on to you! All orders are placed through our website and delivered straight to your door, free of charge.
Do you offer wholesale or B2B pricing?
Yes, we welcome wholesale inquiries from retail partners. Please visit our Wholesale Login page to apply for a B2B account or access your trade account.
What do I do if my item arrives damaged?
We're sorry to hear that! If your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and a photo of the damage. We'll arrange a free return and send you a replacement or issue a full refund — whichever you prefer.
Do you ship internationally?
We offer shipping within the UK only, and it's completely free of charge. Unfortunately, we do not ship internationally at this time.
How long does shipping take?
Delivery options and estimated timings are shown at checkout. Amizek currently ships within the UK and offers free UK delivery.
Can I track my order?
Absolutely! Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to track your parcel on our website or through the carrier’s website.
How do I find my size?
You’ll find a detailed size guide on each product page. For further assistance, have a look at our "How to Measure" guide and product images, or feel free to contact us – we’re always happy to help!
