FAQ
What is your return policy?
For most online goods orders, you can notify us of cancellation within 14 days after the day you receive the goods, then have a further 14 days to send them back. Amizek provides free standard return shipping using our label or arranged collection for eligible returns. You may inspect goods as you would in a shop; original packaging is not a blanket condition of statutory cancellation. Faulty-goods rights are separate. See our Refund & Returns Policy for exceptions and details.
Do you offer free UK delivery?
Yes. Amizek offers free UK delivery on every order shipped within the UK, with no minimum spend.
How do I start a return?
Email info@amizek.com or use our Contact page. Tell us clearly that you wish to cancel, with enough information to identify the order. A reason is optional for cancellation. Notify us within the applicable 14-day period; you then have a further 14 days to send the goods back. We provide a free label or arrange an appropriate collection. Our prior permission is not required to exercise your cancellation right. Read the full refund policy.
How long do refunds take?
For statutory cancellation, we refund without undue delay and within 14 days after receiving the returned goods or evidence you sent them back, whichever happens first. If we offer to collect, the deadline is normally 14 days after cancellation notice and we do not withhold payment pending collection. If no goods were supplied, the deadline is 14 days after notice. Faulty-goods rejection refunds are made without undue delay and within 14 days after we agree you are entitled to a refund. We use your original payment method unless you expressly agree otherwise. Inspection does not extend legal deadlines; your bank may take additional time to display the credit. See the Refund & Returns Policy.
Is Amizek part of Amazon or affiliated with Amazon?
No. Amizek Limited is an independent UK online retailer. Orders are placed directly with Amizek on amizek.com and are not fulfilled through Amazon.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay. Our checkout process is secure and encrypted to ensure your safety.
Can I modify or cancel my order after placing it?
Contact us as soon as possible for an address or order amendment; changes may be impossible once packed or despatched. This does not limit statutory cancellation rights. For goods covered by the cancellation right, you may cancel before delivery and until the end of 14 days after receipt, then have a further 14 days to send goods back using our free return service.
Do you have a physical store?
We're an online-only store, which means we can keep our prices competitive and pass the savings on to you! All orders are placed through our website and delivered straight to your door, free of charge.
Do you offer wholesale or B2B pricing?
Yes, we welcome wholesale inquiries from retail partners. Please visit our Wholesale Login page to apply for a B2B account or access your trade account.
What do I do if my item arrives damaged?
Contact info@amizek.com promptly with your order details and a description of the problem. Photos can help, but a photo, original packaging or reporting within 48 hours is not a condition of statutory rights. We arrange the remedy required by law and cover reasonable return or collection costs. See our Refund & Returns Policy.
Do you ship internationally?
We offer shipping within the UK only, and it's completely free of charge. Unfortunately, we do not ship internationally at this time.
How long does shipping take?
Processing normally takes 1-2 working days. After despatch, mainland England, Wales and Lowland Scotland transit is typically 2-4 working days (3-6 working days total from ordering). Highlands, Northern Ireland and UK islands transit is typically 3-6 working days (4-8 total). Working days exclude weekends and UK bank holidays. Disclosed product-specific arrangements and delivery disruptions can affect timing. Standard UK delivery is free on every UK order, with no minimum spend. See our Shipping Policy.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking number by email. Track it on our Track Order page or on the carrier’s website.
How can I organize a small home office for better productivity?
Start with vertical storage, cable management and desk organisers that fit your available space. We recommend checking dimensions first, then building around daily-use items like laptop stands, drawers, trays and lighting. Browse our Home Organisation & Storage and Small Home Tech & Gadgets ranges for practical options.
What are the best safety essentials for a nursery?
Focus first on finger guards, cupboard or drawer protection, bath-time safety and tidy storage that keeps small items out of reach. Check product age guidance, fitting method and room layout before buying. See our Baby, Child & Family Safety collection for nursery-ready options.
How do I keep my car boot organised for family travel?
Use foldable organisers, packing cubes and easy-clean storage so everyday essentials stay separated from snacks, shoes and emergency items. Measure your boot space first and prioritise handles, compartments and wipe-clean materials. Explore our Travel & Luggage collection for family travel organisers.
How do I find my size?
Check the size, dimensions, images and any fitting information on the product page before ordering. If you need a measurement or cannot find a size guide, contact us at info@amizek.com before buying.
