Refund & Returns Policy

1. Your right to cancel an online goods order

For most goods bought online as a consumer, you can cancel without giving a reason from placing your order until the end of 14 days after the day you, or a person you nominate other than the carrier, receives the goods. For goods in one order delivered separately, the period normally starts after the last item is received.

Tell us clearly that you wish to cancel by email to info@amizek.com, by phone on 07364239524, or by post to our registered office below before the cancellation period expires. You can use the optional form at the end of this policy, but any clear cancellation statement is sufficient. An order number helps us locate the order; a reason or our prior approval is not required.

You then have a further 14 days after notifying us to send the goods back, unless we arrange collection. Contact us promptly for your free return label and return destination. Our response time does not remove a cancellation right you exercised on time.

2. Returns and free return labels

Amizek provides free standard return shipping using an Amizek-provided label for eligible returns, including eligible change-of-mind cancellations and faulty, damaged or incorrect goods. Contact us at info@amizek.com for the appropriate label and return destination. For an item unsuitable for ordinary parcel return, contact us to arrange an appropriate return or collection at our cost.

The 14-day cancellation notification period and further 14-day return period are separate. Your rights for faulty or misdescribed goods are not limited to the change-of-mind cancellation period.

3. Checking and caring for goods

You may handle and inspect goods as you reasonably would in a shop to establish their nature, characteristics and functioning. Goods do not have to be completely unopened or unused for a statutory cancellation. The lawful exceptions for certain unsealed hygiene goods are set out below.

Please pack returns securely and use the original packaging where reasonably practicable. Missing original packaging alone does not remove your statutory rights. Provide your order number or another reasonable proof of purchase where possible.

For a statutory cancellation, we may make a lawful deduction for loss in value caused by handling beyond what is necessary to inspect the goods. We will explain any proposed deduction and its basis. We do not impose a restocking or cancellation administration fee.

4. Items that cannot usually be returned

Subject to your rights for faulty goods, the cancellation right does not usually apply to:

• goods made to your specifications or clearly personalised;
• sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery;
• goods which become inseparably mixed with other items after delivery;
• newspapers, periodicals or magazines (except subscription contracts); and
• digital content supplied immediately with your express consent and acknowledgement that the cancellation right is lost (if applicable).

5. How to start a return

1. Contact info@amizek.com or use the details below. Tell us which order and item you are returning. A reason is optional for a change-of-mind cancellation; describing a fault helps us resolve it.
2. We provide a free return label and the correct return destination, or arrange an appropriate collection for a bulky item.
3. Pack the goods securely, include enough information to identify your order, and send them within the applicable return period using the supplied service.
4. Keep proof of postage or collection. Please contact us if you cannot use the supplied service so we can arrange an alternative.

Requesting instructions helps prevent misdirected parcels. A cancellation does not depend on receiving our permission, using a particular form, or obtaining a return authorisation number. The registered office is our correspondence address and should not be assumed to be the return warehouse.

6. Return shipping and labels

Standard return shipping is free using the label or collection service we provide. We do not deduct the cost of our provided return label from an eligible refund. We cover reasonable return costs for valid faulty, damaged, incorrect or misdescribed goods claims.

If you wish to arrange your own return service, contact us first so we can agree a suitable method and any reimbursement. Choosing a more expensive service does not automatically make the additional cost reimbursable. This does not restrict statutory rights. Keep evidence that you handed the parcel to the return carrier, and contact us if tracking is delayed; we will handle problems with the service we arranged.

7. Faulty, damaged, incorrect or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If they are not, contact us with reasonable proof of purchase and details of the problem. Photos may help, but providing photos or original packaging is not a condition of exercising statutory rights.

You normally have a short-term right to reject faulty goods for a refund within 30 days of delivery, subject to the applicable legal rules. After that, rights to repair or replacement and, where the law provides, a price reduction or final rejection remain available. We will not insist on a repair when you are entitled to exercise the short-term right to reject.

Valid statutory remedies are provided without charge, including reasonable return or collection costs. Manufacturer warranties do not replace or reduce your rights against Amizek. Sale items have the same statutory protection as full-price goods.

8. Refunds

We refund using the original payment method unless you expressly agree otherwise, without charging a refund fee.

• Statutory change-of-mind cancellations: we reimburse without undue delay and no later than 14 days after we receive the goods back or you supply evidence of sending them back, whichever happens first. If we offer to collect, we do not withhold reimbursement pending receipt or postage evidence; the applicable deadline is 14 days after you notify us of cancellation. If no goods were supplied, reimbursement is due within 14 days after notification.
• Amounts refunded: the goods price, subject only to a lawful diminished-value deduction, and any standard outbound delivery charge that must be refunded by law. Standard UK delivery is free. If you chose an optional premium delivery service, the premium above the least expensive standard delivery cost need not be refunded.
• Faulty-goods rejection: once we agree you are entitled to a refund, we refund without undue delay and within 14 days of that agreement.

Inspection or a carrier investigation does not extend a statutory refund deadline. We email confirmation when a refund is issued; your bank or payment provider may take additional time to display the credit. Contact us if a refund is overdue.

9. Exchanges

We do not operate direct exchanges. Return the original item for a refund and place a new order for the replacement.

10. Cancelling before despatch

Contact us as soon as possible if you want to cancel before despatch. For goods covered by the cancellation right, you may cancel before delivery as well as during the applicable period after delivery. If despatch can no longer be stopped, we will explain how to return the goods using our free return service. A request to stop or amend despatch is not a two-hour limit on statutory cancellation rights.

11. Contact us

For returns and refunds, use the details below. If you are unhappy with how we handled a return, see the dispute resolution section in our Terms of Service.

12. Optional cancellation form

Complete and send this only if you wish to cancel. You may instead use any clear cancellation statement.

To: Amizek Limited, Suite 55, 182-184 High Street North, Area 1/1, East Ham, London, United Kingdom, E6 2JA. Email: info@amizek.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

• Goods and order reference:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if this form is sent on paper:
• Date:

Delete wording that does not apply. Using this form is optional.